Wedding Speech Genie Refund Policy
At Wedding Speech Genie, we strive to provide high-quality, personalized wedding speech services that meet your needs. We understand that circumstances can change, and we have created this Refund Policy to ensure clarity and fairness in handling refund requests.
1. Eligibility for Refunds
We offer refunds under specific circumstances, which include:
- Technical Issues: If a technical problem on our end prevents you from accessing or using the purchased service, and we cannot resolve the issue within a reasonable timeframe.
- Non-Delivery: In cases where a service you have purchased is not delivered within the specified delivery period.
- Unsatisfactory Product: If you are not satisfied with the speech generated, and our team is unable to make suitable adjustments after a reasonable number of revision requests.
2. Conditions for Refund
To qualify for a refund, the following conditions must be met:
- Request within 7 Days: You must submit your refund request within 7 days of the original purchase.
- Reason for Refund: Provide a valid reason for your request, including details about the problem or issue you experienced.
- Proof of Purchase: You must provide proof of purchase, such as a receipt or order number, when submitting your refund request.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Customer Support: Email us at [email protected] with your order number, details about your request, and proof of purchase.
- Response Time: Our customer support team will acknowledge your request within 24-48 hours and begin processing it.
- Resolution: We aim to resolve refund requests within 7 business days of receipt. During this time, we may ask for additional information to process your refund.
4. Refunds for Subscription Services
For users subscribed to our monthly or yearly plans:
- Cancellation Before Renewal: You can cancel your subscription anytime before the next billing cycle, and no further charges will be made.
- Partial Refunds: Partial refunds for subscription plans will only be issued in rare cases, such as technical issues preventing service access. Please contact our support team for more details.
5. Non-Refundable Cases
Refunds will not be granted under the following conditions:
- Change of Mind: We do not offer refunds if you change your mind after the purchase.
- Ineligibility: Refund requests submitted after the 7-day eligibility period will not be processed.
- Violation of Terms of Service: Refunds will not be granted if there is evidence of abuse or misuse of our services, or if there is a violation of our Terms of Service.
6. Exceptions
In some cases, we may consider refunds on a case-by-case basis even if they do not strictly meet the policy terms. We strive to be fair and will review your situation individually to determine if a refund is warranted.
7. Contact Information
For any questions about this Refund Policy or to request a refund, please reach out to our customer service team at [email protected].
